Please, ensure to read this agreement (hereinafter ‘Agreement’) carefully. If you do not agree with any of the issues of the current Agreement, you are not eligible to confirm your registration, to use any services provided by the current resource https://vipcarry.com (hereinafter – ‘VipCarry’, ‘The Platform’ or ‘The website’), sell, buy or exchange goods via the functional capacity of this trading platform.
Definitions 2.1 A Registered User is a User who has signed up with VipCarry. They have the right to purchase the desired services, use their profile, manage the funds they’ve transferred onto their personal account (the funds can be returned to the bank requisites from which they originated), and they can count on VipCarry’s arbitrary support should any disputes occur. 2.2 A Seller is a User who has undergone the additional registration procedure, entered additional sign-up data and was granted the opportunity to post their offers, sell services and gaming items all over the trading platform as well as count on VipCarry’s arbitrary support should a dispute occur. 2.3 An Account is a user’s personal account; a gaming account. 2.4 Service refers to goods that are sold by a seller to a buyer via the previously negotiated medium. 2.5 Occupational Risks are the possible risks occurring during the order completion (cancelling of the order by one Party, exceeding the guaranteed deadline, providing a service different from the ordered one). The consequences of these situations are reviewed by VipCarry’s Arbitration by a Party’s request.
VipCarry Account and User’s Personal Data 3.1 Collecting and utilizing personal data is conducted in order to help VipCarry provide security to both Parties and their material and virtual values during a deal. 3.2 VipCarry does not oblige Users to provide their personal data. Data submission is a voluntary act and is necessary in the following cases: 1) When buying/selling goods or services via the trading platform; 2) To access the User’s Profile; 3) To request and receive technical support or a dispute resolving by one of the Parties. 3.3 The following data can be requested for creating an account: Name, Last Name, Date of Birth, Home Country and Home Town, Phone Number and E-mail. 3.4 Should a dispute arise, to resolve it, the arbitrary representative may ask for registration data confirmation by requesting a photocopy/scan/photo of a personal identification document (citizenship passport, driver’s license). 3.5 In order to receive the status of a Verified Seller, a User needs to provide a photocopy/scan/photo of a personal identification document (citizenship passport, driver’s license).
Utilizing VipCarry’s Functions, Communication and Posting Information 4.1 The website provides intermediating services and also instruments for the Sellers to place their goods and services on the pages of the service. A Seller guarantees that they will post goods and services only in the corresponding sections. 4.2 A Seller has the right to post any necessary information in the item description or on their personal page. The information provided should be accurate. Any information submitted on the VipCarry platform gains legal power and is regulated by the current Agreement. In case a Seller violates one of their rules or fails to deliver conditions discussed within the VipCarry’s chat, an arbitrary representative is entitled to applying sanctions: Reducing the rating or charging a fine. 4.3 The website provides Buyers with a convenient and flexible interface for browsing suitable offers and further purchasing goods and services. A Buyer guarantees to follow issue 5.5 of the current Agreement or, in case of any disagreement with the results of the work, to request VipCarry’s arbitration. 4.4 All Parties guarantee polite and respectful treatment of each other. 4.5 Parties guarantee not to exchange and not to submit to the other Party their personal contact data except for the gaming data which includes: Username; server; any other information used for communication within the game. 4.6 In case of violation of 4.4 or 4.5, VipCarry’s arbitration is entitled to taking measures with or without notifying the User in advance.
VipCarry Wallet. Parties’ Obligations. Transactions between Parties. All payments on the website are conducted via the virtual balance on the VipCarry Wallet. To purchase goods or services, a User should have enough funds in their virtual Wallet to pay the price for the item set by the Seller. A User can transfer funds to your VipCarry Wallet in your profile. You will also be offered to transfer the sum equal to the price of the item on the catalogue being purchased by any of the means available on the website. The website is responsible only for the funds in your VipCarry Wallet, and is a guarantor only in cases covered by this Agreement and those employing VipCarry Wallet. Making payments any other way outside the VipCarry service is forbidden. An attempt may entail blocking the account. By transferring funds, the User recognizes and confirms that they are not buying a specific item or a service but are transferring funds onto the balance of the virtual wallet which is going to be used to pay for the goods or services being purchased. The website is a guarantor in any deals made with the use of the VipCarry Wallet. The Guarantor services are provided from the moment the funds are transferred to the User’s virtual balance up until they are further transferred to the other Party as a payment for a certain item or service. A User has the right to request the funds to be transferred back to their account within 48 hours after the completion of a deal, in case they were not satisfied with the quality of the service they had been provided or in case they’ve confirmed the completion of the order by mistake. In case 5.1 of the current Agreement or any of its sub-issues are violated, VipCarry reserves the right to cancel the Agreement with the User and deny returning funds placed on VipCarry Wallet partially or completely. In case the Seller starts processing the order later than discussed or exceeds the guaranteed deadline, the Buyer has the right to address a complaint to VipCarry arbitration. If the Seller is proven guilty, the Buyer is entitled to a partial or complete refund to their VipCarry Wallet. If the refund is partial, the size of the payment depends on the percentage of the job already done. In case of an emergency, the Seller must notify the Buyer of not being able to deliver the service in advance (at least 5 hours before the discussed starting time), explain the situation and offer a compromise. If the seller refuses to deliver the order, measures and sanctions will be introduced against them, starting from rating reduction up to withdrawing money from their personal account. If multiple violations of this rule take place, the VipCarry Administration is entitled to toughen the punishment, up to blocking the VipCarry account. In case the Seller notifies the Buyer of their refusing to start the work right before the discussed time, a sum of money might be withdrawn from their account – up to 15% of the order cost – as a fine. If there is not enough money in the Wallet, the balance turns negative, and the funds are automatically withdrawn after the next transfer. The Buyer always has the right to refuse the service ordered (at least 5 hours prior to the discussed starting time) and get the funds spent returned to their VipCarry Wallet. In case the Buyer refuses the service or refuses to accept the item right before the discussed starting time, the Seller is entitled to addressing VipCarry arbitration to receive compensation. By paying the Buyer confirms their complete and unconditional agreement to receive goods and services through the means discussed during deal negotiation. Up to the moment when the deal is over, the Buyer’s funds are under the protection of VipCarry Wallet and are finally transferred over to the Seller after the deal is complete and both Parties confirm all conditions were met. After the item is received, provided all conditions are met, each Party guarantees to confirm that the conditions were met and tag the order as complete. Once the order is confirmed complete, further appeals are impossible. If 4.2; 4.5; 5.2; 5.3; 5.5; of the current Agreement or the Rules for Sellers are violated, VipCarry is entitled to refuse payment to the Seller, partially or completely.
Commissions entailed utilizing the platform Withdrawing money from VipCarry 6.1 VipCarry is entitled to charge a commission of up to 12% of the amount of the executed transaction (hereinafter referred to as the “Platform Standing Commission”) for providing the trading platform, tools, and intermediary services and security of the transactions at the Platform. 6.2 The amount of the Platform Commission may depend on the type of services provided, the average sales volume, as well as in the case of various social promotions, of which the users will be informed in advance. 6.3 If the Currency of the Seller is different from the Currency of the Buyer, the Platform, in addition to the Fixed Platform Commission, may charge an additional 2% of the transaction amount paid to the Seller(hereinafter – the “Additional Platform Commission”) when making settlements between the Seller and the Buyer. The Currency of the Seller means the currency in which the Seller accepts the Seller’s Fee on the VipCarry wallet. The Currency of the Buyer means the currency in which the Buyer makes payment to the Seller. 6.4 Simultaneous withholding of the Fixed Platform Commission and the Additional Platform Commission is made according to the formula: (XY88%)+(XY98%))/X-Y, where Х – the Seller’s currency rate according to the European Central Bank on the date of transaction Y – the Transaction amount) in the Seller’s currency Example of simultaneous withholding of the Fixed Platform Commission and Additional Platform Commission: Given (conditions) The Seller’s currency is – Euro. The Buyer’s currency – the Russian ruble. The Transaction amount constitutes 1000 (one thousand) euros. On the date of payment of the Transaction Amount, the euro is equal to 81.6042 roubles, in accordance with the exchange rate of the European Central Bank. The Buyer makes payment of the Transaction amount which constitutes 81604.2 rubles. Calculation of the amount in Euro, which will be received by the Seller after deduction of the Fixed Platform Commission and the Additional Platform Commission (81.6042100088%)+(81.6042100098%))/81.6042-1000 = 860 Euro Total, the Seller receives 860 Euro.
Dispute Resolution. VipCarry Arbitration 7.1 VipCarry Arbitration is an intermediary party and a guarantor in resolving any disputes between the Parties (the Users). As an intermediary, VipCarry Arbitration always tries to exercise non-biased arbitrary decisions. 7.2 If the rules of the Agreement or those discussed during negotiation of the transaction between the Users (i.e. transaction for purchasing Goods or Services at the Platform) are violated, each Party is entitled to file a formal complaint via the online form and address it to VipCarry Arbitration. In this case, VipCarry Arbitration carries out a competent investigation of the dispute between the Parties (the Users). The Arbitration will consider claims made by both Parties (Users) and make a conclusion based on facts and proofs provided by the Parties. 7.3 VipCarry is entitled to suspend the Buyer’s VipCarry Account when the Buyer systematically, on a repetitive ground, frequently applies to VipCarry Arbitration after completion of transactions (i.e. purchasing Goods or Services) at the Platform claiming the availability of any minor defects of the purchased Goods and/or Services. The Platform will consider such actions of the Buyer in this case as not intended to protect the Buyer’s rights as a consumer, but to take advantage of VipCarry Arbitration by trying to obtain the maximum benefit (including material compensation from the Platform in the form of refund of the cost of Goods or Services) along with retaining the results of the purchased Services and/or the Goods. 7.4 VipCarry is not responsible for the consequences caused by the suspension of the Buyer’s account in accordance with paragraph 7.3 above. In this case, VipCarry will be also entitled to cancel any refund of the cost of the Goods and/or Services.
Cancellation Policy On VipCarry, customers (users) have the ability to cancel their orders. When cancelling an order, the user receives a full or partial refund to their VipCarry balance. The cases under which the user has the right to cancel their order are listed in this agreement:
The seller does not respond and does not accept the order. In this case, the order can be cancelled on the “my orders” page, select the order and press “cancel order”. You can cancel the order single-handedly only in the “New” status. The seller has accepted the order but refuses to fulfil it. In this case, the customer should open the “my orders” page, select the order and file the request in arbitration. The appeal will be considered within 3 to 5 business days, with a full refund to the VipCarry balance. The seller accepted the order and started to implement it, but for certain reasons cannot complete the order. In this case, the customer should open the “my orders” page, select the order and file the request in arbitration. The appeal will be considered within 3 to 5 business days with a full or partial refund to the VipCarry balance. During the order fulfilment, the customer has decided to cancel the order, in this case, they are required to make an appeal to arbitration. The appeal will be considered within 3 to 5 business days, with a full or partial refund, but in the current case, cancellation of the order may be denied if the seller did not break any conditions.
Sanction and Fine Policy 9.1 If rules of the current Agreement, conditions discussed during deal negotiations are violated, or the guaranteed deadlines are exceeded, the VipCarry Arbitration is entitled – after investigating the situation – to imposing sanctions on the Party proven to violate the aforementioned conditions. 9.2 VipCarry Administration or Arbitration will notify the User of any actions or measures applied to them via e-mail and a notification on their Personal Account on VipCarry.